Shipping & Returns Policy

BOGO Toys Shipping & Returns Policy

Last Updated: [April 15, 2026]

Thank you for shopping at BOGO Toys ("we", "us", "our"). This Shipping & Returns Policy explains our shipping methods, delivery times, shipping costs, and return/exchange procedures for products purchased on our website www.bogotoys.com (the "Site"). By placing an order on our Site, you agree to the terms outlined in this policy.

1. Shipping Information

We ship products worldwide to most countries and regions. Below is detailed information about our shipping process, including delivery times, costs, and tracking options.

1.1 Shipping Destinations

We currently ship to the following regions (if your country/region is not listed, please contact our customer support for assistance):

North America: United States, Canada
Europe: All EU member states, United Kingdom, Switzerland, Norway
Asia: Japan, South Korea, Singapore, Malaysia, Australia, New Zealand
Other regions: Contact support@bogotoys.com for shipping availability and details

1.2 Shipping Methods & Delivery Times

We offer two main shipping methods, and delivery times vary based on your location and the selected method. All delivery times are estimated and do not include order processing time (1-2 business days).

Shipping Method	Delivery Time (After Processing)	Applicable Regions
Standard Shipping	8-15 business days	North America, Europe, Major Asian Cities
Express Shipping (DHL/FedEx)	5-7 business days	All supported regions (optional, additional cost)

Note: Delivery times may be delayed due to customs clearance, weather conditions, public holidays, or other unforeseen circumstances beyond our control. We will notify you via email if there is a significant delay in your order.

1.3 Shipping Costs

Shipping costs are calculated based on your shipping destination, order weight, and selected shipping method. You can view the exact shipping cost during the checkout process, before completing your order.

Standard Shipping: Free for orders over $100 (USD) to North America and Europe; $9.99 for orders under $100.
Express Shipping: Cost varies by destination (calculated at checkout), with a minimum fee of $29.99.
International Orders (excluding North America/Europe): Shipping costs are calculated based on package weight and destination, starting from $14.99.

1.4 Order Tracking

Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on our Site (under "Order Tracking") or on the shipping carrier’s website (e.g., USPS, DHL, FedEx).

If you do not receive a tracking number within 3 business days of your order confirmation, please contact our customer support at support@bogotoys.com.

1.5 Customs & Import Fees

For international orders, your package may be subject to import duties, taxes, and customs fees. These fees are imposed by your country’s customs authority and are the sole responsibility of the buyer (we do not collect these fees at checkout).

We are not responsible for any delays caused by customs clearance, or for any additional fees incurred. Please check with your local customs office for more information on import fees before placing your order.

2. Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible products for a refund or exchange within 30 days of receiving your package, subject to the terms below.

2.1 Eligible Returns

Products are eligible for return if:

They are in their original, unopened packaging (seals intact, no damage to the box or product).
They are unused, undamaged, and in the same condition as when you received them (this includes no scratches, dents, or missing parts).
They are returned within 30 days of the delivery date (proof of delivery is required).
They are not part of our "Final Sale" items (Final Sale items are clearly marked on the product page and are not eligible for return or exchange).

2.2 Non-Eligible Returns

The following products are not eligible for return or exchange:

Final Sale items (e.g., limited-edition hand办, clearance products).
Products that have been opened, used, or damaged by the buyer.
Products with missing parts, packaging, or accessories (unless the missing items were due to our error).
Custom-made or personalized products (unless they are defective).
Products that have minor cosmetic imperfections (e.g., slight color variations, small水口 marks) that are inherent to the manufacturing process of collectible hand办 (these do not constitute a defect).

2.3 Return Process

To initiate a return, please follow these steps:

Contact our customer support at support@bogotoys.com within 30 days of delivery, and provide your order number, product name, and reason for return.
Our customer support team will review your request and send you a Return Authorization (RA) number and return shipping instructions within 2 business days.
Package the product securely in its original packaging, include the RA number on the outside of the package, and ship it back to the address provided in the return instructions.
You are responsible for the return shipping cost (unless the return is due to our error, e.g., wrong product, defective product). We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.

2.4 Refund Processing

Once we receive and inspect your returned package (usually within 3-5 business days of delivery to our warehouse), we will process your refund as follows:

For eligible returns: We will issue a refund to your original payment method within 5-7 business days. The refund amount will include the product price and any applicable taxes, but will not include the original shipping cost (unless the return is due to our error).
For non-eligible returns: We will contact you to inform you that the return is rejected, and you may choose to have the product shipped back to you at your own cost, or we may dispose of the product (with your consent).

Please note that refund processing times may vary depending on your payment provider (e.g., credit card companies may take 3-10 business days to credit the refund to your account).

3. Exchange Policy

If you wish to exchange a product for a different size, color, or model (if available), please follow the return process outlined in Section 2.3, and note "Exchange" in your return request. We will process your exchange once we receive and inspect the returned product.

If the exchange product is of higher value, you will be required to pay the difference in price before we ship the new product.
If the exchange product is of lower value, we will issue a refund for the difference to your original payment method.
Exchange shipping costs: We will cover the shipping cost of the new product to you (within the same region) if the exchange is due to our error; otherwise, you will be responsible for the shipping cost of the new product.

4. Defective Products

If you receive a defective product (e.g., broken parts, manufacturing defects, wrong product), please contact our customer support at support@bogotoys.com within 7 days of delivery, and provide your order number, photos/videos of the defect, and a detailed description of the issue.

We will review your request and provide one of the following solutions (at our discretion):

A full refund (including original shipping cost).
A free exchange for the same product (we will cover all shipping costs).
A partial refund (if you wish to keep the defective product).

Note: Minor cosmetic imperfections (e.g., slight color variations, small水口 marks) are not considered defects and are not eligible for defective product refunds or exchanges.

5. Lost or Undelivered Packages

If your package is marked as "Delivered" by the shipping carrier but you have not received it, please check your delivery location (e.g., mailbox, front door, neighbor’s house) first. If you still cannot find the package, contact our customer support within 7 days of the delivery date.

We will work with the shipping carrier to investigate the issue. If the package is confirmed lost, we will issue a full refund or send a replacement (at your choice), provided that: (1) the shipping address provided was accurate; (2) the package was not delivered due to carrier error; and (3) you have not received the package.

We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping addresses provided by you.

6. Changes to This Policy

We reserve the right to update or modify this Shipping & Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Site. We will notify you of significant changes by email (if you have provided your email address) or by prominently displaying a notice on our Site.

Your continued use of our Site after the posting of the updated policy constitutes your acceptance of the changes. We encourage you to review this policy periodically for updates.

7. Contact Us

If you have any questions, concerns, or requests regarding our shipping or returns process, please contact our customer support at:

Email: kamulysses@gmail.com